Skip to content

Tickets

Are you unhappy with your ticket purchase, or in need of a refund? Find out what you are entitled to after you have bought a ticket.

Your rights

Ticket sellers are legally required to:

  • provide price information in advertising that does not, or is not likely to, mislead

  • provide clear, honest and unambiguous price information at the point of purchase

  • confirm seat location

  • despatch tickets in time to attend an event

  • refund all monies paid or provide a substitute for indoor events cancelled by an events promoter or producer where tickets have been bought by phone or via the internet

  • Give you information on the face value. This can be provided orally or in writing.

Remember, if you have bought tickets over the internet, cancellation rights that you have when purchasing other goods are not available. However, you are still entitled to a refund if the supplier fails to perform the contract.


"Back to top

Did you know

If you have paid for goods and services on a credit card, and spent more than £100, the credit company may be equally responsible for faulty goods, poor quality work or inadequate services.

More Information >