Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

call charges & more information

Need advice on returning faulty goods"

Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

National Consumer Week
Racing tipster mailing
Report a scam
Saving for Christmas
Scams - how to spot them
Borrowing money
Making a complaint
Shopping online
Timeshares
Template Letters

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

Agreements to buy membership of a holiday club are not protected by timeshare laws, therefore you do not have a cooling-off period in which you can cancel.

More Information >